How does the personalization service work? What are the steps to follow? What should I expect after paying?

The personalization service can follow two paths,
1) you can use the configurator and draw in complete autonomy.

Choose the sizes

Go to payment or request a quote.

In this case you will be informed and only after that will the production begin which will take place within 2 weeks.

After that your product will be sent with DHL and if you provide telephone and e-mail you can track the parcel by checking it until arrival.
Generally within 2 days of shipment it will be delivered.

The road n. 2 is to use the graphic service of the Vis office, which will draw for you on the indications that you can provide via e-mail (
You will receive the requested design draft within 1 week. You will be able to accept it and communicate the changes.
After approval within 1 week, the pr   dettaglio

How do I order the right size?

If you followed our directions it will be very easy.
Don't rely on hypotheses.
Check well in the sizes section on this website, focus in particular on the waist and chest, as regards the shirts and waist and the length as regards the pants. If you want you can compare the size of a product you already own.
If you have any doubts, you can contact our assistance service by chat or e-mail:

Where does Vis production take place?

The production of personalized sportswear and personalized sports bags takes place in Italy in a city near Turin.
Everything, the design, the sports manufacture and the quality control takes place here.
This system guarantees constant and controllable quality, speed in the execution of orders.
This venue was built taking into account also the well-being of employees, so that they can always have a positive and joyful spirit that is reflected in their work.

Who are VIS products for?

Vis products, as our positioning says, are for those who want to feel unique.
So whether you are a man or a woman you can feel unique.
We do this by starting with our service, placing you at the center.
By building your idea around you, you deliver the product.
This is our mission, which is why we continue to go further, to make this experience as unique as you are.


Is your office open to the public?

Certainly the headquarters is open every day from 9.00 to 19.00 also on Saturdays.
We have a large showroom where you can touch and watch the products.
If you live in another country and want to visit the office, you can make an appointment and our assistance service will take care of booking a hotel at advantageous prices near our office.
We will take care of transporting you to the airport or to the train station.
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What kind of payments do you accept?

We have different modes and you can choose the most suitable for you.
PayPal - Credit Card - Bank Transfer - PostePay.


I would like to create an original design and I don't find a design in the configurator that I like. Can I receive the assistance of one of our designers?

It is certainly one of the services that guaranteed.
One of our designers will accompany you in this experience making it unique.
We will listen to your idea and work on it, informing you about the production time of the draft and the costs.
The files we need must be sent in vector format or in jpg in good quality.


How can I wash the technical material products I purchased?

You can wash them in water at 40 ° with soap, even in the washing machine but without other items that contain velcro.

How can I wash the cotton products I have purchased?

You can wash them in water at 40 °.


What kind of guarantee do you offer on your product?

We offer an international guarantee on factory defects.
If a product has a defect attributable to production, report it within 7 days of receiving the goods. We will evaluate the cause and if it is attributable to us you can send it at your expense and we will send you a compliant article.

What complaints are not accepted?

Complaints will not be accepted after approving drafts that contain unrecognized errors prior to customer approval.
The material produced cannot be corrected.
Please, to avoid unpleasant misunderstandings, check the drafts very well before approving them at the design office.
For any doubt, the assistance service remains at your disposal at the following e-mail: